Essence Skin Clinic’s Commitment To Your Privacy
Essence Skin Clinic respects your privacy and your desire to understand how your information
will be handled and used. This Policy explains how we collect, use and store your information.
Using your information in a way that you are comfortable with and keeping your information
secure is an integral part of the luxury retail and location experience we aim to provide. Essence
skin clinic will ensure that all information protection and customer legislation standards are met
when handling any of your personal information.

References in this Privacy Policy to “we”, “us” and “Essence Skin Clinic” Essence Skin Clinic
LLC, registered Clinic Location 25 2nd St SW, Rochester, MN 55902

What Information Do We Collect And How Do We Use It?
We collect and use information about you to ensure that we can continue to provide you with a
VIP Clinic experience along with a flawless retail journey. You provide us with your information
directly when you make a purchase from our clinics location, shop online, or register to take part
in a competition.

Information Collected When You Make A Purchase
When you make a purchase at Essence Skin Clinic or online, we will collect necessary information
about you to ensure we can fulfill your order or chosen service.

If you choose to pay by card, we will need to collect your payment information in order to process
card payments. We may also need to ask for additional information from you, e.g. to prevent
fraudulent transactions, to comply with anti-money laundering obligations for high value
transactions, or to ensure that we comply with our legal obligations such as age restrictions
applicable to the sale of a specific product line other than Essence Skin Clinic within the clinic
(Not available through online purchases).

Where you place an order with www.essenceskinclinic.com for products that will be delivered, we
will need to take additional contact details and delivery information from you so that we may
complete your order. We may use third party couriers to deliver your order and will need to share
your contact information with them for this purpose.

Managing Your Marketing Preferences
At any point that you interact with us, you may be given the opportunity to opt-in to receive
Essence Skin Clinic marketing communications. Essence Skin Clinic will only send you marketing
communications where you have consented to receive them and using your preferred channels of
communication. To ensure that you are still happy to hear from us, if you have not updated your
marketing preferences in two years, we will contact you to remind you that you can opt-out of
receiving marketing communications at any time:

● Where you have not made a purchase with Essence Skin Clinic during this two year
period, we will only continue to send you marketing communications where you expressly
tell us that you want to. If you do nothing, then we will stop sending you marketing
communications.
● Where you have made a purchase with Essence Skin Clinic during this period, we will
continue to communicate with you in the same way until you tell us otherwise. If you do
nothing, we shall assume that you are happy for Essence Skin Clinic to continue to send
you marketing communications in the same way.
If you have opted-in to receive marketing communications from us you can manage your
preferences by emailing us at Customercare@essenceskinclinic.com at any time. where you can
request we manage your marketing communication preferences and tell us what you want to hear
about and how you want Essence Skin Clinic to communicate with you.

Shopping Online
When you visit www.essenceskinclinic.com, we collect information about your device to ensure
we can continue to drive innovation and improve usability to benefit your online shopping
experience. Information can be collected through your IP address or through cookies placed on
your device. Some cookies are needed for the proper functioning of the website. Examples of
where these cookies are used include: to store how many items are in your shopping cart, to
determine anonymously when you are signed in and to determine which currency we should use
based on your preferred delivery location when displaying prices to you. Other cookies are used
for analytics purposes which help us understand how and when you first visited our site, the
frequency of your visits and the duration of time spent on our site. Finally, some cookies are used
to provide you with personalized advertisements when you visit other selected websites, after
your visit to www.essenceskinclinic.com. These advertisements will be in the form of ‘banner
advertising’ and will show you products that we believe you will be interested in, based on your
browsing history on our website. For more information about how Essence Skin Clinic uses
cookies, please refer to our Cookie Policy.

When you make a purchase on www.essenceskinclinic.com, we will collect information about you
to ensure we can fulfill your order or chosen service (including your name, contact details and
delivery address). You will be offered the opportunity to use our guest checkout path or to create
an online account on our website. In order to register an online account, we will ask you for your
name and contact details. You will also be asked to create a password, please do not share this
with anyone to ensure your personal information that is stored in your account stays safe and
protected at all times.

Store Analytics
All visitors to our Essence Skin Clinic are invited to take advantage of the free Guest Wi-Fi which
is provided through Charter Spectrum, the Wi-Fi login details will be provided on request from the
reception desk. No data or information is obtained or collected from this service being provided,
this service is only offered to simply enhance your VIP experience at Essence Skin Clinic.

Competitions, Prize Draws, Giveaways And Offers, Events
When you participate in a Essence Skin Clinic promotional events, or sign up to attend one of our
events, either through Essence Skin Clinic we will collect information about you. This information
will be used to administer competitions and manage events, including securing your registration
at an event, and selecting and contacting prize winners. If you provide the personal information of
another customer for one of our events, we will assume you have the consent of any named
individuals to provide their personal information for these purposes. Full details of our event
management partner’s privacy policy can be found on their website or on the event registration
form. Your information will be deleted shortly after the promotion or event has finished, unless
you have signed up to receive marketing communications from us.

Essence Skin Clinic, how we use your information
For details about how your information is used when you visit Essence Skin Clinic, please see the
separate Privacy Policy below.

How Can You Manage The Information We Hold About You?
As part of our commitment to exceptional customer service, where you have provided your
consent, we personalize your experience, by only sending marketing communications about the
most exclusive products, services and events that we believe you will be interested in. You have
always been able to opt-out of these communications but now it is easier than ever to manage
your preferences:

● Once you have registered for an account online, you can manage your communication
preferences by contacting our Customer Service Team at
Customercare@essenceskinclinic.com (quoting “Security and Privacy Inquiry”)
● For our location client base at Essence Skin Clinic, 25 2nd St SW, Rochester, MN 55902, by
phone 507 285 5505 or by email at Info@essenceskinclinic.com (quoting “Security and
Privacy Inquiry”)
You can also unsubscribe from individual email marketing communications via the “Unsubscribe”
link at the bottom of each of our email marketing communications.

It can take up to four weeks for your preferences to be registered within our system, so you may
still receive communications from us during this period. We apologize for any inconvenience that
this may cause at that time.

Should you wish to know more about what information we hold about you including making
changes to, or requesting the deletion of, information that we hold about you, you are also entitled
by law to make a Data Subject Request. You can make such a request by emailing us at
Customercare@essenceskinclinic.com. Please note that we may need to exclude certain
information as part of your request, e.g. in order to protect the privacy of other individuals or if we
are permitted to exclude the information for legal or other reasons.

If you would like to contact the Harrods Data Protection Officer, please email
Customercare@essenceskinclinic.com.

How Do We Keep Your Information Secure?
We make sure that we have information security measures in place to keep your information
secure. Where we ask third parties to work on our behalf, before sharing information we always
make sure that they have sufficient information security measures in place.

Information you provide to Essence Skin Clinic may be shared within the Essence skin clinic
companies. We also work with a number of third parties to help us deliver an excellent service to
you. We require all third parties that interact with information to undergo an Information Security
Due Diligence Assessment to ensure that information is only shared where third parties have
appropriate security measures in place.

We will not share your information with any third parties who might wish to market their goods
and services to you. Essence Skin Clinic does not routinely share information outside of the
United States of American territories. If it is necessary to disclose any routine information outside
of these territories, including the European Economic Area (EEA) and other global territories. we
will only do so with the relevant protection in line with data protection legislation requirements.

How Long Will Essence Skin Clinic Keep My Information?
Essence Skin Clinic is committed to keeping your personal information only for so long as is
necessary or where we have a legitimate interest to continue doing so. Where Essence Skin Clinic
no longer requires information to be in a format where you can be identified personally, e.g. where
we keep information for analytical and research purposes, transaction information or Shipping
purposes we will remove any personal details about you.

If you have registered for an account on www.essenceskinclinic.com, then we will continue to
retain your personal information in order to maintain your account. We understand that some of
our customers may not shop online or within the Essence Skin Clinic physical location on a
regular basis, but if you have not made a purchase with Essence Skin Clinic for a continuous
period of four years, then we will delete your account details and all personal information that we
hold about you. If you wish to use your account after this time, you will need to sign up to a new
account.

If you have registered for an account on www.essenceskinclinic.com and you have signed up to
receive Essence Skin Clinic’ marketing communications, then Essence Skin Clinic will only retain
your information for as long as we have your consent to send you marketing. You can
unsubscribe from this service at anytime.

Where you shop online with Essence Skin Clinic, but use our guest checkout path, we will only
retain your personal details for a reasonable period of time after you have completed the
transaction in order to fulfill any contractual obligations such as refunds and guarantees (unless
you also receive Essence Skin Clinic marketing communications, in which case we will add this
order information to your customer record).

Please note that if you have registered for an account on www.essenceskinclinic.com but choose
to use our guest checkout path, we will add the guest checkout purchase to your customer record
internally automatically. It will not be visible on your order history page as that will only show
orders though the registered user journey. If you would prefer for this not to happen, then please
use a different email address not already registered with Essence Skin Clinic.

Contacting Us
When you contact Essence Skin Clinic through any channel (including by phone, post, email or
social media), we will collect information about you in order to respond to your query, request or
feedback. Please note, if you contact Essence Skin Clinic by phone your call may be recorded for
quality, training and security purposes. Additionally, calls may be monitored (without your
consent) to allow Essence Skin Clinic to collect information for security and regulatory purposes.

How Will I Know If Essence Skin Clinics Privacy Policy Changes?
If we specifically change the way in which we use your personal information or if we need to notify
you about a change to the information that we hold about you, we will specifically contact you
directly.

Any future changes to our Privacy Policy will be updated online at www.essenceskinclinic.com
with the last date of update displayed as below. We encourage you to check this site periodically
to learn about the information that we collect, use and share.
The Essence Skin Clinic Privacy Policy was last updated in October 2018.

Security Policy
Security of our website is of utmost importance to us. Our site uses software to provide high level
encryption technology. Although we use advanced security measures to protect your information
against loss, misuse and alteration, as is the case with all computer networks linked to the
internet, we cannot make absolute guarantees over the security of the information you provide
over the internet and as such we cannot be held responsible for it.

We will never contact you by email to ask you to send or confirm any of your personal details, if
we need any information of this nature we will only contact you by telephone.

Never send any sensitive information, such as passwords or credit card information, via email.

Where you have chosen to create a password to allow us to send you Product
information/Specials and keep you up to date with our Newsletter from our website, you are
responsible for keeping this password confidential. We ask you not to share a password with
anyone.

Essence Skin Clinic Privacy Policy
Essence Skin Clinic is a world class service provided by a leading expert in the field of aesthetic
medicine. Essence Skin Clinic will deliver this experience to its clients whilst maintaining the
highest standards of privacy.

How Does Essence Skin Clinic Use Client Data?
Essence Skin Clinic,LLC uses personal information such as your name and contact details for the
following reasons:

● To contact you about your booking
● To contact you with any pre-treatment information or aftercare information; and where you
have consented
● To contact you with exciting information about the latest Essence Skin Clinics products,
events and services
● In an emergency, Essence Skin Clinic will contact the person you provide as an
emergency contact

How Will The Practitioners Within Essence Skin Clinic Use Client Data?
Essence Skin Clinic will only share your personal data with the practitioner that you have booked
to receive treatment from. Full details of how your practitioner will use your personal data can be
found within your Registration Form, which you will complete at your first visit to Essence Skin
Clinic.

Generally, Essence Skin Clinic practitioners will use your personal data for one or more of the
following reasons:

● To ensure that you are in a fit state of health to receive your chosen treatment or service
● To craft a bespoke treatment for you
● To contact you about your treatment
● To obtain written consent prior to taking and storing photographs or video footage of
before and after treatments within Essence Skin Clinic
● To demonstrate the success of a treatment or programme plan
Access within this system is restricted so that only Essence Skin Clinic and your chosen
treatment provider will be able to see your personal data. Should you choose to visit another
treatment provider, your data will not be shared with any additional treatment providers unless
you give explicit consent.

Photographs Or Videos Taken Within Essence Skin Clinic
For treatments offered within Essence Skin Clinic, before and after photographs can be taken.
This is to demonstrate evidence of an effective treatment and will only be taken with signed prior
consent of the client.

Unless you give your explicit consent for other uses, all photographs taken of you within Our
Clinic will only be used to demonstrate the effect of your treatment.

Essence Skin Clinic’s Client information Security
All data that you provide within the Skin Clinic will be stored securely. For more information about
the security applied to your data and for Essence Skin Clinics’ full Privacy Policy please see refer
to the top of this page.