Our Products

RETURNS

I ORDERED THE WRONG PRODUCT, HOW CAN I RETURN IT AND PURCHASE THE CORRECT ONE?
It would be our pleasure to send you the correct item. Please email our customer department at customercare@essenceskinclinic.com within 14 days of your order.

WHAT IS THE ESSENCE MEDICAL SKIN CARE RETURN POLICY?
A 30-day money-back guarantee is offered on all Essence Of Perfection Products.  Please make sure the product is returned within 30 days of the order date on the packing slip to ensure a refund (excludes shipping and handling charges).

To return or exchange product(s) you must obtain a Return Merchandise Authorization (RMA) number. Please contact our Distribution department at 507-285-5505, Monday–Friday, 9 a.m. – 5 p.m. (Central Time) to request a RMA number, or for further assistance with processing your return/exchange.

RETURN PROCESS

We understand things happen, which is why Essence Skin Clinic is dedicated to making the return process beautifully simple for you. We’re all about bringing you a top skin care shopping experience from start to finish. If you’re not completely satisfied with a product, just return the product to us for a full refund or exchange..

First, a few details:

  • All returns must be accompanied by all original components.
  • To ensure we provide the best product-return experience to as many clients as possible, Essence Skin Clinic, reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).

For purchases made online.

An online purchase can be returned to us by mail. Please note that shipping charges on your
original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.
To avoid return shipping costs we ask that you cover the return shipping charges. We are unable to accept CODs for returned merchandise.
If you return a product within 30 days of the process date on the order packing slip, you will
receive your refund in the form of your original payment.
We know you’re put together, so we recommend returning the product in the same shipping
carton that you received it in. Please display the RMA number on the outside of your package to ensure swift and efficient refunding process

The Returns address

FAO Returns

Essence Skin Clinic

25 2nd St SW, Rochester, MN 55902

We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.

After we have processed your return and issued a refund, we’ll let you know via email. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.

SHIPPING RATES AND POLICIES

Essence Skin Clinic ships to Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes
and APO/FPO addresses. Please be aware that orders could arrive in multiple packages.
Essence skin Clinic also ships Internationally, to ensure we give the most cost effective and
timely service please contact customercare@essenceskinclinic.com to allow us to provide
the VIP service you deserve.

FREE Shipping Promotions

Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard
service only.
FREE or discounted shipping is available in the Continental U.S., Alaska, Hawaii, U.S.
Territories, PO Boxes, APO/FPO addresses.

Shipping Methods, Costs, and Delivery Times

Shipping Method Shipping and Handling Cost* Total Delivery Time**
Standard Free Estimated Delivery Date: 
Within 3 to 6 business days
Expedited $9.95 Estimated Delivery Date: 
Within 2 to 3 business days
VIP Delivery $29.95 Estimated Delivery Date: 
Next business days

*All shipping charges include handling, order processing, item selection, packaging and transportation of items.

****Total delivery time includes processing and carrier transit time. Expedited orders are to be received by no later than 12 Noon Central time.

International Shipping 

As previously advised please contact Customercare@essenceskinclinic.com for all you International purchasing and shipping needs, to ensure you receive the VIP service you deserve

Please be advised, that international shipments may be inspected or held by customs in your country for any reason. This is a matter that is completely out of our control and there is NOTHING we can do at that time. We cannot contact customs officials in your country to request a package be released or request any information. Any international orders we accept are at the risk of the buyer in the event of any type of customs issues that may arise including but not limited to, duties imposed, confiscation, holds, non-delivery, and return. In the event a customs issue arises, please

You personally have to take it up with your country’s customs’ officials, we can assist you with replacement packing slips, international shipping documents and tracking to assist in this matter.